TERMS & CONDITIONS
Effective Date: May 12, 2025
Welcome to EctoTherm. These Terms and Conditions govern your use of our website and services. By accessing or using our website (www.ecto-therm.com), you agree to comply with and be bound by the following terms. Please read them carefully.
1. ABOUT ECTOTHERM
EctoTherm is a provider of premium habitats and accessories designed specifically for exotic pets such as spiders, reptiles, amphibians, and other invertebrates. Our products are crafted to meet the unique needs of these animals and offer safe, functional, and visually appealing enclosures and habitat components.
2. USE OF WEBSITE
By using our site, you warrant that you are at least 18 years old or visiting under the supervision of a parent or guardian. You agree to use this site only for lawful purposes and in a way that does not infringe upon the rights or restrict the use of others.
3. PRODUCT DESCRIPTIONS & AVAILABILITY
We make every effort to ensure the accuracy of product information, including descriptions, dimensions, and images. However, we do not warrant that product descriptions or other content is error-free. Availability of products may change without notice, and we reserve the right to discontinue or modify any product at any time.
4. ORDERS & PAYMENT
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion. Payment must be received in full before products are shipped. We accept major credit cards and other payment methods as listed at checkout.
5. SHIPPING & DELIVERY
Shipping times and costs are provided during checkout and may vary depending on your location and selected shipping method. EctoTherm is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
6. RETURNS & REFUNDS
We want you to be satisfied with your purchase. Please review our Return Policy for details on eligibility, time frames, and the process for returning items. Custom or used items may not be eligible for returns unless they are defective.
7. LIMITATION OF LIABILITY
EctoTherm is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. All products should be used in accordance with the provided instructions and only for their intended purpose.
8. PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. CHANGES TO TERMS
EctoTherm reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page and are effective immediately upon posting. Continued use of the site after changes indicates your acceptance of the revised terms.
10. CONTACT US
If you have any questions about these Terms & Conditions, please contact us at:
EctoTherm Support
Email: info@ecto-therm.com
Phone: +1 888-806-3486
Mailing Address: 576 Sackett St. Brooklyn, NY 11217