top of page

PRIVACY POLICY

Effective Date: May 12, 2025

At EctoTherm, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.ecto-therm.com) and purchase our products. By using our site, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information that helps us provide a better experience and fulfill your orders, including:

Personal Information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party providers)

Non-Personal Information:

  • Browser type

  • IP address

  • Pages visited

  • Time and date of visit

  • Device type and operating system

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order status and shipping details

  • Respond to customer inquiries

  • Improve our website, products, and services

  • Send promotional emails (if you opt in)

  • Detect and prevent fraud or abuse

3. Sharing Your Information

We never sell or rent your personal information. We may share your information only with:

  • Service providers (e.g., payment processors, shipping carriers) to fulfill orders

  • Third-party marketing tools (only if you opt in)

  • Legal authorities, if required to comply with applicable laws or regulations

4. Data Security

We implement commercially reasonable measures to safeguard your data, including SSL encryption and secure third-party payment processors. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our site uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, but some features of the site may not function properly.

6. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your information (subject to legal obligations)

  • Opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of our emails

7. Children’s Privacy

EctoTherm’s website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before providing any information.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

EctoTherm Privacy Team
Email: info@ecto-therm.com
Mailing Address: 576 Sackett St. Brooklyn, NY 11217

bottom of page